Question
We top up compute credits with USDT, and after submitting the TxHash the order keeps showing as processing. How long should this normally take, and how does the backend actually review it — could it get stuck for a long time?
How long does it take for a deposit to arrive after submitting the transaction hash? Is review manual or automatic?
Official Solution & Step-by-Step Guide:
【Official Architecture & Standard Operating Procedure】 The system first auto-verifies on-chain data: it checks whether the TxHash's receiving address, amount, and timestamp match the order, and once on-chain confirmations reach the threshold it automatically moves to pending review. An admin does the final check in the Deposit Review & History dashboard — under normal conditions this completes within minutes of on-chain confirmation. If the amount or address doesn't match, or confirmations are insufficient, the order is flagged as anomalous and the TxHash is retained rather than silently failing — support staff will manually verify it. Once credited, your token balance updates in real time, and the Finance Center shows the full on-chain proof and review timestamp for every deposit for easy reconciliation. If it's still not credited after 30 minutes, submit the TxHash directly via the ticket center for expedited manual handling.